Management of 16 Yonge is just simply awful. Any others agree?

A list of poor maintenance/management items includes but is not limited to:

1. Having access to only one plumber. How ridiculous is this? If the plumber is unavailable on a Sunday and residents have no hot water, would it not make sense to try calling a second plumber.

2. Brand new building and the elevators are already always problematic. Management or developer?

3. No available air conditioning despite extremely warm temperatures in April. What is the problem with trying to help make the residents comfortable and happy?

4. No garbage bins in the underground parking areas. The excuse for this was that they are being stollen. Ha Ha. Do we not have security in the building? Can these not be chained to something? Laughable.

5. Underground parking cleanliness is unacceptable.

Anyone else think of anything to add???

How about a vote to get rid of Bay Street Management? Any monkey can do a better job....

On the bright side, at least the security guards are nice.

I completely agree with you. I send also a letter to all member of the Board and no one answered me. What are they doing? I think it's better than organize bike o walk group to try to solve the problem that we have in the building. I know the management is new in this job, but this is not a good excuse.They have to work to keep the building in good status and decorum.

I left 4 messages for the building manager and she never got back to me. How many times do I need to call?

I would seriously support the idea of getting rid of BAY St management as below is the response to my communication with the property manager.---------------------------------------------------------------------------------

Friday, July 06, 2007 1:10 PM
Hi Elena,

I understand that you have conveniently decided not to respond to my last email but would like to know when the annual meeting for 16 Yonge is scheduled.

Also be assured that I will ensure the all day to day issues of residents are highlighted during the annual meeting.
Regards
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Sent: Wednesday, May 23, 2007 9:35 AM
To: 'Pinnacle Centre'
Subject: RE: Communication

Hi Elena,

Appreciate your prompt response but I have been living in the building from Aug Last year in 3213 & now moved into 3805.

I have been told by 3 different staff at the concierge who I would not like to name as they requested not to be named.

You are right that you are supposed to be aware of all the rules, regulations & condo Act as they are prerequisites of being a property manager. Also you should be receiving all the communication from residents as a constructive criticism / feedback rather than just proving your authority over residents.

Residents would really appreciate if you practice this authority in managing the property & ensuring that it is happy, safe, clean community.

Please let me know when the next scheduled Board of directors meeting is as I would like to meet them personally & address my frustrations in regards to all the communication so far.
Regards
-------------------------------------------------------------------------------
From: Pinnacle Centre [mailto:pinnac22@bellnet.ca]
Sent: Wednesday, May 23, 2007 9:18 AM
Subject: RE: Communication

Hi Sharma,

Thanks again for your concerns!

I notice that you are a new resident in the building and I would appreciate if you can tell me who the concierge was telling you that they have to avoid ticketing etc. ?

I don’t mind concerns when the facts are real, but I don’t appreciate ruling and criticism when is not necessary. I managed this place since day one and I know all the rules, regulations and Condo Act.

All your emails will be presented to the board for further decisions.

Regards

Elena Plesa
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Sent: Wednesday, May 23, 2007 8:58 AM
To: Pinnacle Centre
Subject: RE: Communication

Hi Elena,

First of all I would like to stress on the fact that as a resident of the building I have the right to raise all the concerns to the management office. If required I would initiate a meeting with the board of directors in order to be heard.

1) I am aware that P1 & p2 are not under your jurisdiction but rest of the parking area is, therefore it is part of your responsibility to enforce right parking practices. Also the issues referred here are for the vehicles parked next to the ramp, in front of the exit door on each floor. Those vehicles doesn't need to be investigated bcoz if they belong to person who owns a parking space, will not park on the ramp or right in front of the exit doors.

When reported these vehicles parked at wrong corners of the building which are not parking spaces, I have been told that concierge has been instructed not to ticket / tow vehicles by the management office to avoid any confrontation with owners of the vehicles. Doesn't that part of concierge & management office to ensure the rules are followed by all residents & visitors while on the property ?

As far as vehicles registration is concerned, isn't that also past of your responsibility to capture & ensure all residents register their vehicles to avoid tickets being issued for wrong practices?

2) All the email contacts should be on the website, news letter was a one time posting so residents can't remember.

3) I agree with you that this kind of communication could create a sense of panic among residents but as a resident each & every person in the building has the right to know what has happened in the building with real facts gathered. If requested with the right reasoning, police will release the reports to the management office so that all residents are made aware to be vigilant & cautious of their actions. Until unless the consequences are shared with all, residents are not going to take any newsletter seriously.

If you have any issues, please feel free to call me.

--------------------------------------------------------------------------------
-----Original Message-----
From: Pinnacle Centre [mailto:pinnac22@bellnet.ca]
Sent: Tuesday, May 22, 2007 5:38 PM
Subject: RE: Communication

Hi Sharma,

1) The area is not under our jurisdiction; concierge can not ticket, tow vehicles or patrol underground area. We have repeated so many times, the only areas we are responsible for are P3,4,5. However who is going to know if all cars belong to residents when they are not registered with us?

2) I will ask for posting; it was on newsletter ;

3) Incidents such as break- ins are handled by Police only; this type of communication without knowing the real facts can create unnecessary panic among residents. Usually the Police will not send the report to the management office. Please take a look at the November newsletter when we advised residents not to give access to strangers in the building…I will present the request to the board and if instructed a notice will be post it.

Thanks for sending your concerns.

Regards

Elena Plesa

--------------------------------------------------------------------------------
Sent: Tuesday, May 22, 2007 5:14 PM
To: pinnac22@bellnet.ca
Cc: pinnaclemanagement@bellnet.ca
Subject: Communication
Hi Elena,

Further to our last communication, I have come across issues which needs to be addressed urgently.

1) Unknown vehicles parked in the underground / Above ground parking at non parking areas - It seems there are residents who are inviting friends to park by opening the gates with their fobs which is unauthorised but when reported to concierge, they seem to fail to enforce parking tickets / towing of the vehicles. It seems they have been told not to do that by management office to avoid any confrontation with residents but that way we are setting up wrong example rather than correcting the wrong practice.

2) No email address on the 16yonge website - when we have the email communication, then pinnaclemanagement@bellnet.ca should be under contact list along with the emails of all management office staff.

3) Break in 16 Yonge & 12 Yonge - Is there any communication going out to all residents informing the incidents & the cause ? Until residents are warned of these incidents & told that they needs to ensure that they close the door while exiting the building to avoid any future break ins, residents won't start doing it on their own. Also are these incidents been investigated by local authorities ?

I hope all the feedback is considered as positive & routed through board of directors to make Pinnacle centre a Safe, Healthy & Happy community. We might need to take strong steps as rules needs to be enforced when residents do not respect the property & neighbours.

Would appreciate your response.

Regards
----------------------------------------------------------------------------------
From: Pinnacle Centre <pinnac22@bellnet.ca>
Sent: Thursday, February 1, 2007 1:43:45 PM
Subject: Communication

Dear Mr. Manoj,

Your concerns have been addressed to the board of directors and a letter designed by the board and addressed to all resident is now available and posted in elevators and other common elements areas. All correspondence addressed to the board of directors must be made through the management office . Please find attached the electronic copy of the letter.

You can contact us any time at pinnaclemanagement@bellnet.ca.

Regards

Elena Plesa,

C.R.P.M
Property Manager
Tel: 416-601-1600
Fax: 416-601-1601